Website Maintenance

When maintenance actually matters

There's a sequence that repeats in nearly every project. The site launches, it works, and for a few months nobody touches it. Then someone asks to change a price, and it turns out nobody remembers where prices live. Next the certificate expires and the browser starts warning visitors that the page isn't secure. Later the contact form stops sending mail, and you find out not from monitoring but from a customer phoning to ask why nobody replied.

None of these is a disaster on its own. Together they mean the site stopped being an asset and became a source of noise. Maintenance exists so that list never has time to pile up.

What the monthly plan covers

A website maintenance plan is usually sold as a list of technical chores, and the packages differ mostly in how the same list is worded. Here's what you actually get instead.

• Any content change. Copy, photos, prices, new dates, a seasonal banner. You write, we do it. No tickets to open, no admin panel to learn.
• Design and structure tweaks. Move a block, reorder a section, adapt a page for a new promotion.
• Monitoring. We check that the site responds. When it stops, we know before you do.
• Weekly backups. We keep the four most recent. The least glamorous part of the service, and the one that justifies the whole of it one day.
• Security and updates. Certificate renewal, dependency versions, known patches.

If we did not build the site

The first month works differently. Before promising anything, you look at the ground: what's in the code, where it's hosted, whether backups exist, who holds the access, which versions are running and what is about to break. That handover is included in the first month of the subscription, with nothing charged separately.

Sometimes the review ends in an uncomfortable conversation: the site is put together so that every fix drags three new problems behind it, and keeping it alive costs more than rebuilding. We say so when that's the case. That information is worth more than one monthly invoice.

How fast we respond

This is where most pages of this kind write "24/7 support" and say nothing at all. Our numbers are specific: any request gets an answer within 24 hours, and if the site is down, within 4 business hours.

We don't promise nights and Sundays, because a small team that promises those is either lying or burning out. A deadline that always holds beats one that looks better in a comparison table.

Backups: what happens when the site goes down

The right question isn't "do you take backups" but "how long until the site is back". With a weekly copy and access already in place, restoring is a matter of minutes rather than a day of panic hunting for whoever has the hosting password.

If you have never checked that your backup actually restores, you formally don't have a backup. It's one of the first things we look at when taking over someone else's site.

Website maintenance cost and what is billed separately

If we built the site, the first month falls under the development warranty, and on the Premium package the first three. The regular subscription starts after that.

Billed separately: the domain and the hosting, at your provider's rates. We administer both but don't resell them. Copy and photos come from you, or get handled as content outsourcing.

When people compare one website maintenance company against another, the monthly figure is usually the only thing they look at — and it's the thing that separates them least. Ask about response times, backup frequency and who controls the access. That's where the real difference shows up.

Our website maintenance pricing is one number instead of a grid of packages, and that is deliberate: most website maintenance packages differ by what they exclude, not by what they do. For small business website maintenance in particular, a single predictable figure beats three tiers you have to decode.

When you don't need it

There are cases where a maintenance plan is wasted money, and it's better said before the invoice than after.

A single page that hasn't changed in years, with someone on your team who can renew a certificate, probably doesn't need a subscription at all. If the site sits on a closed builder where half the code isn't yours, the platform sets the ceiling, not us — in which case look first at where a builder's limits actually sit. And if what you really need is a rebuild from scratch, that's web development, not support.

How to start

Send us the site address. We'll look at it, tell you what state it's in and what we'd do in the first month. If it fits, we start; if not, the information is yours anyway.

If you need website support services beyond the monthly plan — a migration, a rebuild, a new section — say so in the same message and we'll quote it separately. Website maintenance services and one-off development jobs are billed apart, so neither subsidises the other.